Skylight is blocked by ceiling

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pks
Posts: 7
Joined: Tue Aug 30, 2016 8:22 am

Skylight is blocked by ceiling

Post by pks » Tue Sep 24, 2019 1:10 pm

Hello,

After inserting a skylight into a room with a false ceiling, I find out that it does not automatically reach from the top level (roof) to the lower false ceiling (interior) level. Instead it stops at the room ceiling. When I make a calculation all daylight is blocked by the ceiling and get trapped betwoon the room ceiling and the false ceiling. Even if I place the skylight lower by adjusten the Z-coordinate, nothing happens.

Are skylights in DIALux evo not possible with false ceilings?
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Csuleiman
Posts: 1658
Joined: Wed Mar 07, 2012 3:07 pm

Re: Skylight is blocked by ceiling

Post by Csuleiman » Tue Sep 24, 2019 1:32 pm

Hello pks,

We wonder if you could send us your project file. We would like to check the problem directly in this project. If the file is too big, you can send it to us via WeTransfer (www.wetransfer.com).
It would be of help if you could send us the link to this topic so that we could better assign this issue.
Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

Csuleiman
Posts: 1658
Joined: Wed Mar 07, 2012 3:07 pm

Re: Skylight is blocked by ceiling

Post by Csuleiman » Wed Sep 25, 2019 12:44 pm

Hello pks,

Thank you very much for providing us with your project file. We checked the behaviour in evo. At the moment, the skylights are only cutting the roof and nothing else. So, in your case, you have to insert a cutout to get the sunlight through the false ceiling. Please see screenshot below.

Screenshot.jpg
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Best regards,
DIAL Support Team

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