Cannot Use My Database

Posts: 1
Joined: Tue Apr 23, 2019 1:21 pm

Cannot Use My Database

Post by Consolux » Tue Jun 04, 2019 9:32 am

following on from this thread:

Do we know if there is a fix available for not being able to use my database of luminaires?

I have to uninstall a number of windows updates every time I need to use my database.

Posts: 1996
Joined: Wed Mar 07, 2012 3:07 pm

Re: Cannot Use My Database

Post by Csuleiman » Wed Jun 05, 2019 6:54 am

Hello Consolux,

The error is definitely caused by a faulty Windows update and can be solved by uninstalling the KB4493509 update or the subsequent updates.

Since Microsoft constantly repackages the updates and replaces updates with new updates, it is sometimes difficult to see which update is the problematic one.

With the help of the following link you can follow in which updates the changes are contained or can be: ... =KB4493509

If you want to uninstall this Microsoft update to solve the DIALux 4 problem, you have to decide for yourself.

Besides this, you can insert your luminaires via drag & drop or via “File => Import => Luminaire files…”.

Best regards,
DIAL Support Team


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