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Cannot use My Database of Dialux

Posted: Fri Apr 12, 2019 11:04 pm
by bowen
Hi there,

Today, when I tried to open My Database, nothing appeared:
Screenshot - 4_12_2019 , 3_59_51 PM.png
Screenshot - 4_12_2019 , 3_59_51 PM.png (53.83 KiB) Viewed 3918 times
Then Error message popped up:
Screenshot - 4_12_2019 , 4_01_41 PM.png
Screenshot - 4_12_2019 , 4_01_41 PM.png (9.78 KiB) Viewed 3918 times
I restarted PC, then uninstalled & reinstalled Dialux, doesn't work.

Does anybody know how to fix it? Thank you very much!

Re: Cannot use My Database of Dialux

Posted: Tue Apr 16, 2019 12:39 am
by MikeA
I am having the same issue even tried installing a previous version but to no relief.

Re: Cannot use My Database of Dialux

Posted: Tue Apr 16, 2019 8:20 am
by Csuleiman
Hi bowen, hi MikeA,

We have already heard about this problem from other users. We will try to find a solution as soon as possible.

Best regards,
DIAL Support Team

Re: Cannot use My Database of Dialux

Posted: Thu Apr 18, 2019 3:56 pm
by T.Magenheimer
Dear users,

We found out in our test center that this problem is definitely caused by a Windows update.

Uninstalling the Windows update (KB4493509) (operating system build 17763.437) solved the problem.
Microsoft is currently working on a solution to the many problems caused by this update.

https://support.microsoft.com/de-de/hel ... -kb4493509

https://www.heise.de/security/meldung/P ... 01005.html

These two links are only available in German.


Best regards,
Your DIAL Support Team