Problemas con descarga luminarias

questions regarding the handling of DIALux evo. (features, tools, options, settings)
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pelangon
Posts: 1
Joined: Fri Mar 27, 2020 12:00 pm

Problemas con descarga luminarias

Post by pelangon » Fri Mar 27, 2020 12:23 pm

Tengo problemas de conexión para descargar luminarias. Cuando me descargo el programa funciona bien, puedo abril fabricantes y descargarme la luminarias, no en todas las marcas (por los plugin?. Cuando cierro el programa y lo abro posteriormente funciona todo bien a excepción de la conexión con los fabricantes y, por tanto, no puedo bajarme luminarias. ¿Qué puedo hacer?

Saludos.

Csuleiman
Posts: 1895
Joined: Wed Mar 07, 2012 3:07 pm

Re: Problemas con descarga luminarias

Post by Csuleiman » Mon Mar 30, 2020 7:04 am

Hello pelangon,

Maybe the "DIAL Communication Service" is deactivated on your computer system. This service is responsible for the exchange of data between different processes e.g. catalogs, documentation and so on. DIALux will not function correctly, if this service is deactivated or uninstalled.

Therefore, you should open the control panel -> computer management -> services and search for "DIAL Communication Service" make a right mouse click on it and select settings. As a starting type there should be “manual” selected. Then you should restart the service.

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Best regards,
DIAL Support Team

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