Program crashes when I try to open/import

crashes, error report
Locked
Drcase
Posts: 2
Joined: Thu Sep 30, 2021 9:25 am

Program crashes when I try to open/import

Post by Drcase » Thu Sep 30, 2021 9:39 am

Hi.
I recently changed my computer and I'm having a problem with Dialux Evo ever since.
When I try to 'open a file' or 'save as' or 'import a DWG model', the program crashes and shows this message: Dialux evo stop working. The program stopped working properly due to a problem. Windows will close the program and notify you if a solution exists.
I've already tried to uninstall and re-install evo 10 and even evo 9.1, but the problem still exists. I think the program crashes when the Windows folder viewer is opened by Dialux.

Csuleiman
Posts: 2263
Joined: Wed Mar 07, 2012 3:07 pm

Re: Program crashes when I try to open/import

Post by Csuleiman » Thu Sep 30, 2021 9:46 am

Hello Drcase,

We wonder if you could try the following suggestion to the solution: https://dxboard.dialux.com/viewtopic.php?f=29&t=83255

Best regards,
DIAL Support Team

Drcase
Posts: 2
Joined: Thu Sep 30, 2021 9:25 am

Re: Program crashes when I try to open/import

Post by Drcase » Thu Sep 30, 2021 10:47 am

I uninstalled this 'Dell backup utility and recovery' program and IT WORKED!!
Thank you so much.

Csuleiman
Posts: 2263
Joined: Wed Mar 07, 2012 3:07 pm

Re: Program crashes when I try to open/import

Post by Csuleiman » Thu Sep 30, 2021 11:15 am

Hello Drcase,

Good to hear. You're welcome! :)

Best regards,
DIAL Support Team

Locked

Who is online

Users browsing this forum: No registered users and 3 guests