Erro

crashes, error report
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wesley
Posts: 2
Joined: Fri Sep 27, 2019 12:54 am

Erro

Post by wesley » Fri Sep 27, 2019 1:32 am

Every time I click Import Plant or error appears in the image.

what to do?
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Csuleiman
Posts: 1661
Joined: Wed Mar 07, 2012 3:07 pm

Re: Erro

Post by Csuleiman » Fri Sep 27, 2019 7:41 am

Hello wesley,

Does the problem only occur when you want to select a specific plan or generally when you click the import tool? In case of a certain plan, please send us this file for further analysis.
It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

wesley
Posts: 2
Joined: Fri Sep 27, 2019 12:54 am

Re: Erro

Post by wesley » Fri Sep 27, 2019 12:10 pm

Hello,

Does the problem only occur when i want to click the import tool.
I can't even select the file. Because of the mistake before.

The link to this topic
https://dxboard.dialux.com/viewtopic.php?f=17&t=88378

Csuleiman
Posts: 1661
Joined: Wed Mar 07, 2012 3:07 pm

Re: Erro

Post by Csuleiman » Mon Sep 30, 2019 6:10 am

Hello wesley,

We wonder if you could try the following suggestion to the solution: https://dxboard.dialux.com/viewtopic.php?f=29&t=83255

Best regards,
DIAL Support Team

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