not able to generate result

crashes, error report
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manojtelrandhe
Posts: 11
Joined: Mon May 29, 2017 9:31 am

not able to generate result

Post by manojtelrandhe » Thu Sep 19, 2019 5:08 pm

Hi, i am working on a design. i replaced a light fitting with a new one. however, now i am not able to see the result on running the calculation. please let me know what's going wrong. not able to attach the file here

Csuleiman
Posts: 1658
Joined: Wed Mar 07, 2012 3:07 pm

Re: not able to generate result

Post by Csuleiman » Fri Sep 20, 2019 7:41 am

Hi manojtelrandhe,

We wonder if you could send us your project file for further analysis. We would like to check the problem directly in this project. If the file is too big, you can send it to us via WeTransfer (www.wetransfer.com).
It would be of help if you could send us the link to this topic so that we could better assign this issue.
Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

Csuleiman
Posts: 1658
Joined: Wed Mar 07, 2012 3:07 pm

Re: not able to generate result

Post by Csuleiman » Mon Sep 23, 2019 9:59 am

Hi manojtelrandhe,

You have to use the standard calculation mode and not the fast Calculation mode to calculate the whole project.
Also, the luminaires of a light scene were dimmed. We've sent you the edited project file via email.

Best regards,
DIAL Support Team

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