Problem with furniturer-catalog

crashes, error report
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Harry_Rijnders
Posts: 4
Joined: Thu Mar 29, 2018 1:41 pm

Problem with furniturer-catalog

Post by Harry_Rijnders » Tue Sep 03, 2019 6:53 am

After installing the latest Evo-version 8.2 there occurs a problem with the basic-furniture catalog.
After choosing this catalog the software crashes and I get this popup screen.

Installing the software again and again didn't give any positive results. Trying the service-tool didn't give any results.
The materials catalog and colorcatalog have no problems.
image001.png
image001.png (78.82 KiB) Viewed 621 times
Can you help me out with this?
Thanks in advance.

T.Magenheimer
Posts: 1377
Joined: Thu Jul 26, 2012 10:16 am

Re: Problem with furniturer-catalog

Post by T.Magenheimer » Tue Sep 03, 2019 11:49 am

Dear Harry_Rijnders,

Can you please send us the whole error message? You can easily copy and paste the text out of the error message and paste it in a new post.


Best regards,
Your DIAL Support Team

Harry_Rijnders
Posts: 4
Joined: Thu Mar 29, 2018 1:41 pm

Re: Problem with furniturer-catalog

Post by Harry_Rijnders » Tue Sep 03, 2019 12:26 pm

Hello T.

This is the complete message....

Kind regards

Csuleiman
Posts: 1658
Joined: Wed Mar 07, 2012 3:07 pm

Re: Problem with furniturer-catalog

Post by Csuleiman » Tue Sep 03, 2019 12:29 pm

Dear Harry_Rijnders,

Could you please check if the file 'C:\User\"Username"\AppData\Local\DIAL GmbH\DIALux\MaterialDatabase.dat' is write-protected? Please make sure that your user account has full access (read and write) to this file and the complete directory 'C:\Users\PC\AppData\Local\DIAL GmbH\DIALux\'.

If you have full access, please delete this file and reinstall evo.

We recommend that you completely uninstall your current evo version from your computer system and install our latest evo 8.2 patch 1 version using the following download link. In this case, all DIALux components will be re-registered.

DIALux evo 8.2 patch 1: https://b2b.dial.de/index.php/s/remTwgv87qPCEJz

Best regards,
DIAL Support Team

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