Missing floor

crashes, error report
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Helga
Posts: 4
Joined: Wed Aug 26, 2020 2:03 pm

Missing floor

Post by Helga » Mon Sep 21, 2020 9:27 am

Dear DIAL Support Team!
I have a problem with my model in Dialux Evo 9. The floor of the 3rd storey has disappeared! I already had the same problem with walls on the 2nd floor and you sent me a corrected file. But it happens again with the floor! Please, tell me that is the reason for this problem! I don't want just fix it, I want it doesn't happen again((( It is not possible to work in this way...
Here the model https://drive.google.com/file/d/1OCBkLr ... sp=sharing

T.Magenheimer
Posts: 1507
Joined: Thu Jul 26, 2012 10:16 am

Re: Missing floor

Post by T.Magenheimer » Mon Sep 21, 2020 9:52 am

Dear Helga,

I will send you your project file via WeTransfer in a few minutes.
Have a look if the project is ok again.


Best regards
Your DIAL Support Team

Helga
Posts: 4
Joined: Wed Aug 26, 2020 2:03 pm

Re: Missing floor

Post by Helga » Mon Sep 21, 2020 10:20 am

Thank you for your reply. Unfortunately I can't open the file you send me. I have error window.
Please see the error screenshot here https://drive.google.com/file/d/1odeUwH ... sp=sharing

T.Magenheimer
Posts: 1507
Joined: Thu Jul 26, 2012 10:16 am

Re: Missing floor

Post by T.Magenheimer » Mon Sep 21, 2020 11:06 am

Dear Helga,

You only can open the project file with our newest DIALux evo version 9.1.

Download link DIALux evo 9.1 setup: https://b2b.dial.de/index.php/s/CstMxMpVs53pNMm


Best regards
Your DIAL Support Team

Helga
Posts: 4
Joined: Wed Aug 26, 2020 2:03 pm

Re: Missing floor

Post by Helga » Mon Sep 21, 2020 11:32 am

Yes, now I can open your file. Unfortunately the floor is still missing in your file. To see it you should change few times building view on storey view and you will see the floor is disappearing. Screenshot https://drive.google.com/file/d/11BazsU ... sp=sharing

T.Magenheimer
Posts: 1507
Joined: Thu Jul 26, 2012 10:16 am

Re: Missing floor

Post by T.Magenheimer » Tue Sep 22, 2020 9:38 am

Dear Helga,

You can't see the missing floor in every view and in every angle so I missed it in my sent project file. Sorry.
Unfortunately we can't do anything here. This error does not look nice for the views, but otherwise has no negative effects on the project file.


Best regards
Your DIAL Support Team

Helga
Posts: 4
Joined: Wed Aug 26, 2020 2:03 pm

Re: Missing floor

Post by Helga » Tue Sep 22, 2020 11:12 am

It's very sad cause I can't see the result of calculation on the floor in 3D view especially I'm interested in result in false color. And I can't put 3D view without floor to the project file cause it seems very odd.
I hope you will research this problem deeper and don't let it happen again.
Thanks for trying to help me.

T.Magenheimer
Posts: 1507
Joined: Thu Jul 26, 2012 10:16 am

Re: Missing floor

Post by T.Magenheimer » Wed Sep 23, 2020 7:21 am

Dear Helga,

I have directly created a bug ticket for this issue and hope that we will get the problem solved quickly.


Best regards
Your DIAL Support Team

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