Search found 1463 matches

by T.Magenheimer
Tue Apr 07, 2020 9:04 am
Forum: Problems
Topic: Export von Dialux Projekt ist fehlerhaft beim Import in einer anderen Anwendung.
Replies: 2
Views: 715

Re: Export von Dialux Projekt ist fehlerhaft beim Import in einer anderen Anwendung.

Hallo Woti, könnten Sie uns bitte Ihr evo-Projekt zwecks Analyse zusenden. Wir werden versuchen, das Verhalten nachzustellen und Ihnen einen Lösungsvorschlag anzubieten. Bitten senden Sie die Projektdatei und den Link zu diesem Thread an die Mailadresse 'support@dial.de'. Freundliche Grüße, DIAL Sup...
by T.Magenheimer
Mon Apr 06, 2020 8:48 am
Forum: Problems
Topic: Problem with IFC import from REVIT
Replies: 1
Views: 564

Re: Problem with IFC import from REVIT

Dear erwan95, So far, we have only implemented a beta version of the IFC import in our evo software. Therefore, there may still be problems with the import attempt of some IFC files. Unfortunately for these problems it gives currently no way to correct these faults in our DIALux evo software. In our...
by T.Magenheimer
Mon Apr 06, 2020 8:17 am
Forum: Using DIALux evo
Topic: Direction of Travel
Replies: 1
Views: 710

Re: Direction of Travel

Dear TASOS SOT,

The change of the direction of travel actually has no effect at all on the calculation. The observer is always on the left side.


Best regards
Your DIAL Support Team
by T.Magenheimer
Fri Apr 03, 2020 8:16 am
Forum: Problems
Topic: IFC rooms volume and roof skylight
Replies: 1
Views: 631

Re: IFC rooms volume and roof skylight

Dear Paolo,

Please delete the problematic window once from the project and then insert our standard window again.


Best regards
Your DIAL Support Team
by T.Magenheimer
Wed Apr 01, 2020 3:57 pm
Forum: Problems
Topic: Erstellung Dokumentation
Replies: 2
Views: 521

Re: Erstellung Dokumentation

Hallo E.Sandner,

wir konnten die Problematik nicht reproduzieren. Uns war es ohne Probleme möglich, alle Ausgaben zu generieren.

Wir schicken Ihnen Ihre berechnete Projektdatei und die generierten Ausgaben in wenigen Minuten via WeTransfer.


Freundliche Grüße,
DIAL Support Team
by T.Magenheimer
Tue Mar 31, 2020 3:43 pm
Forum: Problems
Topic: importULD_Mouseover is null
Replies: 3
Views: 1376

Re: importULD_Mouseover is null

Hallo nsbau, hier können wir von unserer Seite leider nichts machen. Dennoch können Sie unsere DIALux-Software auch ohne die „Eigene Datenbank“ nutzen. Sie können Leuchten über den normalen Leuchtenimport in unsere Software importieren oder einfach die Leuchtendatei vom Desktop oder aus einem Ordner...
by T.Magenheimer
Thu Mar 26, 2020 7:46 pm
Forum: Using DIALux evo
Topic: Beginner - How do I designate the area inside which I draw, and how can I model two fixtures using photometric data??
Replies: 4
Views: 1305

Re: Beginner - How do I designate the area inside which I draw, and how can I model two fixtures using photometric data?

Dear Tanker72, We can only provide you with luminaires of our DIALux partners. If you want to use luminaires from luminaires manufacturers whose luminaires we cannot provide you with, you will have to get the luminaires by another way. We have also a luminaires search machine: https://lumsearch.com/...
by T.Magenheimer
Wed Mar 25, 2020 9:13 am
Forum: Using DIALux 4
Topic: Exporting to Evo.
Replies: 3
Views: 1269

Re: Exporting to Evo.

Dear 64_Richard, Our strategy for the future is, that DIALux evo is the successor of DIALux 4.13 and we only developing DIALux evo in the future, but we will continue the support of our DIALux 4.13 software. However, no new features will be implemented in our DIALux 4.13 software. In the year 2020, ...
by T.Magenheimer
Wed Mar 25, 2020 9:12 am
Forum: Using DIALux evo
Topic: Beginner - How do I designate the area inside which I draw, and how can I model two fixtures using photometric data??
Replies: 4
Views: 1305

Re: Beginner - How do I designate the area inside which I draw, and how can I model two fixtures using photometric data?

Dear Brightlight, Many thanks for using our DIALux lighting planning software DIALux. To familiarize yourself with our DIALux evo software, we recommend the numerous tutorials in our DIALux YouTube channel and our DIALux evo knowledge database: DIALux evo knowledge base: https://evo.support-de.dial....
by T.Magenheimer
Tue Mar 24, 2020 5:07 pm
Forum: Using DIALux evo
Topic: Error message during calculation
Replies: 3
Views: 1036

Re: Error message during calculation

Dear 64_Richard,

Please send us the problematic project file with a link to this thread for an analysis to the mail address 'Support@dial.de'


Best regards,
Your DIAL Support Team