Search found 1554 matches

by T.Magenheimer
Wed Feb 03, 2021 12:17 pm
Forum: Problems
Topic: Dialux no start
Replies: 3
Views: 1345

Re: Dialux no start

Dear Jose, After analyzing your instance ID, we suspect that some security software is blocking something on your computer system. Have you installed anything in this direction since the evo problems occurred? The most likely cause is that some program is interfering, e.g. preventing the registratio...
by T.Magenheimer
Tue Feb 02, 2021 7:43 am
Forum: Problems
Topic: DIALUX EVO 9.2 problem with documentation
Replies: 3
Views: 1176

Re: DIALUX EVO 9.2 problem with documentation

Dear Hajzler, After an intensive analysis, we have now definitely found out that there is a problem with the correct loading of fonts under Windows 7. The only way to solve the problem at the moment is to install Windows 10 on the affected computer systems. Otherwise, we ask you to currently work wi...
by T.Magenheimer
Tue Feb 02, 2021 7:42 am
Forum: Problems
Topic: Dialux no start
Replies: 3
Views: 1345

Re: Dialux no start

Dear Jose, Can you please send us all log files for a further analysis of the problem? To do so, please open the "Service Tool" in the DIAL GmbH folder and write us a mail from this "Service Tool" with the instance ID (see screenshots 1 & 2 in the attachment). After clicking on the "Support" button ...
by T.Magenheimer
Wed Jan 27, 2021 8:48 am
Forum: Problems
Topic: Workplane Selection doesn't highlight corresponding results anymore
Replies: 1
Views: 775

Re: Workplane Selection doesn't highlight corresponding results anymore

Dear daniyel01,

If you are not in the right tool, you cannot select the calculation surfaces/work planes. In the right tool (working plane), you can also select the working plane and it will be selected in the results monitor.


Best regards
Your DIAL Support Team
by T.Magenheimer
Thu Jan 14, 2021 12:23 pm
Forum: Problems
Topic: Light fixture sources are blue
Replies: 5
Views: 1860

Re: Light fixture sources are blue

Hi Archtube,

There is currently no other workaround for this issue and unfortunately we cannot send you the upcoming evo version in advance.


Best regards
Your DIAL Support Team
by T.Magenheimer
Thu Jan 14, 2021 8:42 am
Forum: Problems
Topic: Light fixture sources are blue
Replies: 5
Views: 1860

Re: Light fixture sources are blue

Hi Archtube, The behaviour of the luminaires is due to the white balance, which we changed in this new evo patch version. But, you can set the white balance to manual and probably fix it. This is just a visual imperfection for which the current evo version only offers the possibility to correct the ...
by T.Magenheimer
Fri Jan 08, 2021 5:53 pm
Forum: Using DIALux evo
Topic: Making a calculation on a pathway in accordance to E2
Replies: 3
Views: 1765

Re: Making a calculation on a pathway in accordance to E2

Hi Kalau, Have you already carried out your project with the street planning in in evo and are now surprised why there are differences in the calculation results between the street planning and your outdoor project? If you have not yet performed it with the street planning, we recommend you to do so...
by T.Magenheimer
Thu Jan 07, 2021 8:49 am
Forum: Using DIALux evo
Topic: Making a calculation on a pathway in accordance to E2
Replies: 3
Views: 1765

Re: Making a calculation on a pathway in accordance to E2

Dear Kalau,

Not sure if you are already working with the street planning in our evo software. The following screenshots show you how to start the road planning and that a normalized measurement grid is automatically generated there.

SC1.JPG
SC1.JPG (85.27 KiB) Viewed 1729 times
SC2.JPG
SC2.JPG (150.26 KiB) Viewed 1729 times

Best regards
Your DIAL Support Team
by T.Magenheimer
Mon Jan 04, 2021 3:14 pm
Forum: Using DIALux evo
Topic: EVO 9 - In Street Lighting the street name in documentation Content section is not showing when only Summary is selected
Replies: 1
Views: 1282

Re: EVO 9 - In Street Lighting the street name in documentation Content section is not showing when only Summary is sele

Dear Sentinel,

Thanks for the hint.

This is a small bug in our current evo version, which we will fix as soon as possible.


Best regards
Your DIAL Support Team
by T.Magenheimer
Mon Jan 04, 2021 1:54 pm
Forum: Using DIALux evo
Topic: Rotate grouped luminaires
Replies: 4
Views: 1954

Re: Rotate grouped luminaires

Dear AntoonB, I just tried to reproduce the problem you described, but I did not succeed. Can you please send us a problematic project for an analysis of the problem to the mail address 'Support@dial.de' and describe again exactly what is not working and how we can reproduce it? Best regards, DIAL S...