Search found 2153 matches

by Csuleiman
Mon Sep 20, 2021 12:05 pm
Forum: Construction
Topic: Add an Outdoor area
Replies: 1
Views: 50

Re: Add an Outdoor area

Hello Fabien,

In the "Spaces" tool you can insert an outdoor area. Please have a look at the screenshot below.

Screenshot.jpg
Screenshot.jpg (186.97 KiB) Viewed 12 times

Best regards,
DIAL Support Team
by Csuleiman
Mon Sep 20, 2021 11:27 am
Forum: Problems
Topic: what is the different between room planing and street lighting
Replies: 1
Views: 14

Re: what is the different between room planing and street lighting

Hello gamagedtr@gmail.com, If you want to carry out lighting planning for an interior according to EN 12464, then use the room planning function. If you need to plan a street according to EN 13201, you can use the street lighting planning function. To familiarize yourself with our DIALux 4.13 softwa...
by Csuleiman
Fri Sep 17, 2021 8:18 am
Forum: Problems
Topic: Project file doesn't open anymore
Replies: 2
Views: 77

Re: Project file doesn't open anymore

Hello Charis, There are too many complex 3D objects in the project that simply consume too much memory when loading the project and make successful loading almost impossible. We were able to load the project in the current evo 9.2 version. However, evo needed more than half an hour to load. We suspe...
by Csuleiman
Fri Sep 17, 2021 6:23 am
Forum: Problems
Topic: The project stopped working.
Replies: 1
Views: 81

Re: The project stopped working.

Hello MartinPykaCora,

We were able to repair one of the two projects. Please have a look if you can continue working with this project status. You can download the DIALux file from the following link:
https://b2b.dial.de/index.php/s/7CzECEYgHWAmpTP

Best regards,
DIAL Support Team
by Csuleiman
Thu Sep 16, 2021 10:48 am
Forum: Problems
Topic: Black blocks in raytracing image
Replies: 1
Views: 51

Re: Black blocks in raytracing image

Hello Mac,

Please provide us with the evo project file so that we could check the problem directly in evo. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.

Best regards,
DIAL Support Team
by Csuleiman
Thu Sep 16, 2021 9:27 am
Forum: Problems
Topic: The results are different for two rooms with same area and same parameters
Replies: 1
Views: 226

Re: The results are different for two rooms with same area and same parameters

Hello Ahmed@Emam, We have analysed your evo project. We noticed that the luminaires have different wall distances in both rooms? Please take a look at the two screenshots below. This is the reason why the results are not identical. Screenshot 1.jpg Screenshot 2.jpg Best regards, DIAL Support Team
by Csuleiman
Wed Sep 15, 2021 9:08 am
Forum: Problems
Topic: Cannot Install Dialux 4.13.02
Replies: 3
Views: 78

Re: Cannot Install Dialux 4.13.02

Hello Murali Sundaram,

You are welcome. We are glad that we could help you. :)

Best regards,
DIAL Support Team
by Csuleiman
Wed Sep 15, 2021 5:33 am
Forum: Problems
Topic: Cannot Install Dialux 4.13.02
Replies: 3
Views: 78

Re: Cannot Install Dialux 4.13.02

Hello Murali Sundaram, The C++ Runtime is a framework from Microsoft. Sometimes the installation of the frameworks can lead to problems. Therefore, we would like to ask you to completely uninstall all C++ Redistributable Packages. Screenshot 1.png Then please download the Visual C++ 2008 Redistribut...
by Csuleiman
Tue Sep 14, 2021 11:18 am
Forum: Using DIALux evo
Topic: No CCT in documentation table sheet
Replies: 2
Views: 208

Re: No CCT in documentation table sheet

Hello WojciechSz,

You must select the second layout alternative in the "Luminaire list" output page and make the corresponding selection in the configuration. Please see screenshot below.

Screenshot.jpg
Screenshot.jpg (199.99 KiB) Viewed 204 times

Best regards,
DIAL Support Team
by Csuleiman
Mon Sep 13, 2021 7:59 am
Forum: Problems
Topic: Nach Update auf 9.2 reagiert Malwarebytes
Replies: 2
Views: 161

Re: Nach Update auf 9.2 reagiert Malwarebytes

Hallo Woti, svr jedem Release unserer DIALux evo-Software wird sichergestellt, dass unser evo-Setup virenfrei und unbedenklich zu installieren ist. Kurz nach dem Release kommt es jedoch immer wieder vor, dass Anti-Virus-Programme auf unser Setup mit einer falschen Positivmeldung reagieren, schlicht ...